Frequently Asked Questions Answers to your questions.
01. I do not see prices or rates listed anywhere. What do you charge for your services?

We offer competitive rates for all of our solutions. However, we do not list prices. Every project is unique and should be valuated as such. Obtaining a quote is easy. Simply complete our contact form and a DeanMark representative will reach out to you within one business day.

If you believe your project is particularly complicated, please feel free to e-mail us at info@deanmarkinc.com or give us a call at 215-839-8747 or toll-free at 1-855-DEANMARK.

02. Do you charge for initial consultations?

Absolutely not. However, if your business or home is not located within the Greater Philadelphia Area, video conference or telephone consultation may be the only option available free of charge. If you are located outside of Philadelphia and elect to schedule an in-person consultation with a DeanMark representative, we will charge you only for travel expenses.

03. When I request a quote from DeanMark, is there an obligation?

Absolutely not. Quotes are provided free of charge, with no obligation to contract our services. Please note, though: Some of our quotes will have an expiration date. If you choose not to go forward with a service by the time of the expiration date, simply request a new or updated quote. More often than not, the rate will remain the same.

04. If I give you my contact information, are you going to SPAM me or send me junk mail?

No. Never. Nobody hates pushy and unethical sales practices more than us.

05. I am not sure of exactly what I need, but I know I need a digital media solution...

No worries. As a full-service company, we can take you from idea conception to delivery of a final product. DeanMark can help you decide which services will benefit your business. We will devise a few alternative plans. From a marketing perspective, we will show you how to implement and benefit from each option. Get started by requesting a free consultation.

06. I am a printer/publisher. How do I contact DeanMark to discuss partnership?
07. How do I contact DeanMark to make unsolicited, third-party sales pitches?

Please do not.

08. Do you run promotions or offer discounts?

Yes, all of the time. The best way to make sure you hear about promotional rates and special discounts is to connect with us on Facebook and follow us on Twitter.

09. Will I have to pay another company to print my DeanMark photos/designs or create DVDs?

No. DeanMark is a full-service company that can take you from idea conception to delivery of a final product. We will include in your quote all costs related to printing and publishing. By letting us handle that final step, you can avoid technical setup matters, transfer errors, compatibility issues, and other delays.

10. I have a last minute need! Can DeanMark help? Should I fill out your contact form?

Hopefully. Give us a call at 215-839-8747 or toll-free at 1-855-DEANMARK so we can give you a definite answer.

11. Do I have to pay for DeanMark's services up-front?

Established businesses and repeat clients (at our discretion) may opt to be invoiced for our services and solutions. All other individuals or companies typically will be required to pay at least a nonrefundable deposit. In some cases, payment in full will be due prior to delivery of the final product. Your specific terms will be outlined in detail in your service contract.

12. If I hire DeanMark to take photographs or shoot video, do I own the final product?

The answer to this question depends completely on the nature of the work and the specific service contract. Feel free to ask us for a better explanation when you contact us.

13. What if I don't think I can afford you?

You should contact us anyway. We aim to offer a product and customer experience that are superior to our competitors. We also offer competitive rates. Plus, we will show you how to build your brand in stages.

14. What are your business hours?

The nature of our business requires us to work, for all intents and purposes, 'round the clock. Pre-production planning and post-production editing are extremely time-consuming. Web design and coding are also time-consuming. Furthermore, some projects require us to travel—further complicating our ability to declare regular hours.

We try our absolute best to make sure that someone is available to take your phone call between the hours of 9:00AM and 5:00PM, Monday through Friday, and between 11:00AM and 3:00PM, Saturday and Sunday. However, feel free to call us 24/7. It is possible that someone will be working late, and pick up. If not, you can leave us a voice message. A DeanMark team member will return your call within one business day.

15. Do you guys travel? If I am located outside of Philadelphia, how much does it cost?

Yes, we travel. No project is too far away for consideration. If you are located in the Greater Philadelphia Area, we will travel to your place of business, free of charge. If you are located outside of Philadelphia, we will charge you only for actual travel expenses. For trips that do not require an airline flight or an overnight stay, travel expenses are typically less than the price of a tank of gas.

16. I run my small business out of my home. Will DeanMark travel to me?

Of course. We make no distinctions between traditional offices and home offices except for the necessary practical considerations. For instance, if you are looking to have professional business photographs taken, perhaps you would prefer we use an artificial backdrop in your home. A business located in a traditional office may elect to use the office itself as their backdrop.

17. Does DeanMark have any career opportunities?

We are always looking to add to our team of talented and promising individuals. Our standards are high, but they ought to be! We currently do not have any openings. However, you may submit your résumé and a cover letter to jobs@deanmarkinc.com for future consideration. (No, seriously. We will look at it.)

18. Can I invest in DeanMark or buy DeanMark stock?

DeanMark is a privately held company. We have not made a public offering of stock, and do not foresee doing so anytime in the near future. However, if you would like to make a corporate proposal of some sort, please feel free to e-mail us at info@deanmarkinc.com.

19. My question was not answered!

No worries. Just contact us...

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