Better Business Bureau Accreditation

The Better Business Bureau (BBB), founded in 1912, gathers and reports information on business reliability, alerts the public to frauds against consumers and businesses, provides information on ethical business practices, and acts as a mutually trusted intermediary between consumers and businesses to resolve disputes. News media frequently turn to the BBB as expert sources of news about scams and consumer issues.

On January 14th, DeanMark became an accredited member of the Better Business Bureau. The application process is twofold. First, we provided the BBB with any information it requested. Second, we waited while the BBB conducted a careful review of that information.

BBB assigns ratings by evaluating businesses in the following categories:

• BBB experience with the industry in which the business operates
• The business' length of time in operation
• Whether BBB has information that the business does not have required competency license
• Any known government actions against the business that are related to marketplace activities
• Any advertising issues found by BBB
• The number of complaints received by BBB from the business' customers
• The number of complaints received by BBB from the business' customers that are of a serious nature
• Whether the business has responded to complaints received by BBB
• Whether complaints have been resolved in a timely manner or the business has demonstrated it made a good faith effort to resolve them
• Business' overall complaint history with BBB
• Whether the business has failed to resolve the underlying cause(s) of a pattern of complaints
• Whether the business has honored any commitments to BBB to arbitrate or mediate disputes and comply with arbitrator decisions and mediated settlements
• Whether BBB has sufficient background information and clear understanding of business
• Whether BBB Accreditation was revoked because the business failed to comply with agreed BBB standards

Information via The Better Business Bureau

After reviewing DeanMark, the Better Business Bureau issued us an 'A' rating. Ratings range from A+ to F. This means two things. Firstly, DeanMark continues to steadfastly adhere to the highest of professional standards and moral principles. Secondly, there is still work to be done. We will continue to work toward the goal of serving our clients to the absolute best of our ability. Please view our full report by clicking the BBB logo below.